Testimonials

“Teri spoke at our annual leadership meeting, and we could not have been more pleased. She was dynamic and bright, and she kept our leaders actively engaged right from the get-go…even after a full day of meetings. Teri used her real-world experience at Disney to align her presentation to our own customer service goals, and as a result, the information was rich and relevant. We came away with plenty of customer service concepts and ideas, which we readily applied to our own company practices.”

“As the enclosed feedback summary attests, the workshop was a big hit! Attendees were very appreciative of the information and skills provided, your enthusiasm, and the interactive/engaging style of the session. We are confident that the insights and tools you shared will be helpful and applicable not only during the training process, but also in everyday interactions. Once again, Teri, thank you for providing a highly successful and valuable training workshop to our group. We look forward to the opportunity of working with you again in the future!”

“Teri, once again, thank you for your excellent presentation! Based upon the evaluations your presentation was received overwhelmingly with “Excellent”! Of course, we were not surprised.”

“Thank you for your outstanding session on Creating a Culture of Service Excellence. I have heard culture discussed before in training and even heard it said that you must change the culture in order to implement any substantive change. But your session was the first to present a practical, step by step, “nuts and bolts” if you will, approach as to how to actually change an organization’s culture. You presented good “real life” examples to paint a clearer picture.”

“To say that you were a “hit” at our Senior Management Conference this last week on St. Simons Island would be an understatement. I’ve received numerous compliments regarding your presentation and the quality of the content. As a plus, those who had the opportunity to visit with you liked you personally as well. Thanks again for a terrific experience.”

T.A.Yanovitch, Inc. has been a pleasure to work with. Teri has always “gone the extra mile” to ensure client satisfaction and to deliver an outstanding product. Her process for creating a culture of service excellence is the best system I’ve seen to ensure a structured approach towards reaching a common vision for the entire organization. She has managed to keep our team focused and moving forward to ensure our success in this endeavor.

We do good work but we can always do better, You have provided the catalyst to keep us moving in a positive direction. Your work with the staff at all levels is a “work of art”. Your ability to catch and keep their attention whether it be the Senior Directors or the line staff is amazing. Keeping their attention is amazing enough but to get them to understand the message is the critical test and all signs indicate they do get the message.

“Westgate Resorts engaged T.A.Yanovitch, Inc. in early 1991 to help our organization build and launch a process to strengthen our customer service delivery. Their services exceeded our expectations throughout the project and the service improvement process still exists within our organization today.”

“One of the most valuable things our team learned through Unleashing Excellence and our time with Teri personally, was the value of the Service Improvement Team.  It was incredible to watch how truly working together in an organized fashion toward the common goal of creating legendary service for our customers was so much easier and more effective than the way we were working prior to our introduction to Teri.”

“Teri, thank you again for a great seminar. We have received excellent feedback from our team. I look forward to reading your new book and working with you again in the near future.”

“Teri’s insight on service excellence is simple, real and practical. Sometimes that’s all it takes.”

“Great workshop – one of the best I’ve ever attended at a conference.”

“Teri’s presentation was excellent, concise and can be applied in the real world of business.”

“Thank you for speaking at the ABC Leadership Forum in Vancouver. Your presentation, based on the evaluations for the session, was very well received by the Forum participants. You exceeded all our expectations.”

“Teri, thank you for teaching your course in Unleashing Excellence through Customer Service. The evaluations have been tallied and you received an overall rating of 5 out of 5!”

“We would very much like to bring Teri back in to facilitate these sessions for us because she just blew our leadership group away when she facilitated the session earlier this year.”

“Thank you for your participation in GMAC’s annual conference. Your lively session was informative and well-received. It was clear that attendees appreciated the topic and your interactive mode of delivery. We value you sharing your expertise with the group and making it relevant for them. As I told you right after the session, it’s tough for one person to hold the attention of 500 people for 90 minutes. And that you did masterfully!”

“Your session has had an impact on our Team. It’s a starting point, and it is exciting! You are surely in the right career position – you shine in it!”

“Teri Yanovitch is an accomplished ambassador for service excellence. Her expertise and “hands-on” experience with companies known for delivering world-class service provide unique credentials. Her passion and gift for bringing the message alive are delightfully contagious and highly motivating. She stimulates participants to put into immediate action the concepts and attitudes essential to consistently delight their customers and exceed their highest expectations. Teri received great feedback at the recent national AAA/CAA HR and Training Conference.”

“It was so great to watch your enthusiastic commitment to the system and to doing the very best possible job of putting it across to a room full of people you’d never seen before, and would probably never see again. I always felt I was getting full measure and that you liked us and what you were doing.”

“It was agreed by everyone who attended the conference that this had the best content, flow and was indeed the most professional yet. From our point of view, it makes it a lot easier when dealing with professionals like yourself (from amateurs like ourselves).”