As the executor of my mother’s estate and the oldest of three siblings, I went to an attorney’s office to look for advice and help on how to handle my elderly mother’s future care and financial needs. It was a meeting I had long anticipated and worried about since the outcome would determine many delayed [...]
9
Jun
Are you a truly customer-focused organization?
Author: Teri Yanovitch Published in Service ExcellenceTags: customer excellence, customer focus, customer needs, customer perspectives, customer service, emotional connection, lens of the customer, retain customers
Continue reading >
1 comment
Recent Articles
Article Topics
Recent Comments
- Stephen Wong in "Everything Speaks"
- nedinemoir in Don't Miss An Opportunity to Demonstrate Great Ser…
- Jay Hughes, MD in Don't Miss An Opportunity to Demonstrate Great Ser…
- Monica Calzolari in "Everything Speaks"
- Monica Calzolari in Communicating the "True Product"
- Monica Calzolari in Are you a truly customer-focused organization?
- Teri Yanovitch in Communicating the "True Product"
- Erik van de Leur » Everything… in "Everything Speaks"
- jimmy.myjive in Communicating the "True Product"
Random Selection of Posts
- Are you a truly customer-focused organization?
- Surviving the Recession: Retaining and Expanding Your Customer Base in Tough Times
- Don’t Miss An Opportunity to Demonstrate Great Service Recovery
- Consistently Creating an Outstanding Customer Experience
- Communicating the “True Product”
- Looking through the “Lens of the Customer”
- “Everything Speaks”
Web Presence by Myjive Inc.
© 2010 T.A. Yanovitch Inc. | Contact Us