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8

Apr

Surviving the Recession: Retaining and Expanding Your Customer Base in Tough Times

Author: Teri Yanovitch Published in Service Excellence

 Every day in the paper we see another business closing shop, not making it in this historic downturn.  With the shrinking demand for total goods and services, there is a major shake-up of winners and losers.  Customer loyalty is a key to being one of the winners.   Loyal customers will keep coming back as long [...]

Tags: be proactive, customer loyalty, exceeding expectations, excellent service, think win-win

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