The sign says “Shopping at Publix is always a pleasure”.  Is it possible to so boldly post a sign in each one of its grocery stores and on various billboards along the highways with such fearlessness?  Most companies I know would never want to boast such an experience to its customers being afraid that an [...]

 Every day in the paper we see another business closing shop, not making it in this historic downturn.  With the shrinking demand for total goods and services, there is a major shake-up of winners and losers.  Customer loyalty is a key to being one of the winners.   Loyal customers will keep coming back as long [...]