The waiter was friendly, helpful and smiling, but your food order was wrong. You called in to the Help desk line and the technician was anxious to please and very polite, but at the end, did nothing. These are examples of good service in the customer experience, but Quality was missing. Being courteous does not [...]
24
Aug
Tags: conformance to requirements, error free, prevention, price of non-conformance, Quality, zero defects
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